At SMK dancewear, we strive for your
complete satisfaction with every purchase.
3-Day Return Policy:
- We accept returns within 3 days of the delivery date (business days).
2. To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all original tags attached.
Exclusions:
- Final sale items and items marked as non-returnable are not eligible for return.
2. Items purchased during promotional periods or clearance.
Return Process:
Initiate Your Return: Contact our customer service team at shop@sandrameynierkang.com to initiate the return process and receive a return authorization.
Prepare your Package: Securely pack the items along with the original packaging and include all your customer’s informations inside the package.
Ship your Return: Send the package via a traceable and insured shipping method to the address provided by our customer service team.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within 7 business days and credited to the original payment method.
3. the customer is entitled to pay for sending + return shipping fees.
Exchange Policy:
- Unfortunately we do not offer direct exchanges for international orders. If you wish to exchange an item, you may return the original item and place a new order for the desired item separately.
2. For national orders (KOREA) please contact the customer service by kakaochannel (SMK) or by email (shop@sandrameynierkang.com) and we will care your request.
3. Please note that the customer will be in charge of both shipping fees for item coming back and shipped again in a new size.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will provide further instructions on how to proceed.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged/defective product).
Contact Information:
For any questions or concerns regarding returns, feel free to reach out to our customer service team at shop@sandrameynierkang.com
Please note that this return policy applies only to purchases made through our official SMK dancewear website. Purchases made through third-party retailers or other channels may have different return policies.
SMK dancewear reserves the right to update or modify this return policy at
any time without prior notice. Any changes will be effective immediately upon
posting on our website.
