FAQs
Below FAQ are some common concerns of our clients before purchasing the items, if you have other questions,
please send it to shop@sandrameynierkang.com
3.500KRW for ground shipping within Korea(Jeju and some other areas might have additional fee), International shipping cost varies by country and will calculated in Korean Won(KRW) at checkout.
Most of our orders are shipped within 2 business days of purchase from Seoul. Once your order is shipped, we estimate you will receive your order within 5 to 7 business days of its ship date if you are located within Korea. We do not ship on the weekend or Korean holidays.
For international shipping we offer EMS Express which takes 5-20 business days depending on customs. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. We do not ship on the weekend or Korean holidays.
Once your order has been shipped, you may track your order by clicking on Order Tracking at the bottom of the website under the Store tab.
If you would like to exchange something for a different size or color, please return the original item(s). We only accept stuff in new condition, unworn and with original tags attached. The items should be returned within 3 business days for exchanges. The return shipping fee is to be paid by the customer as well as 3,500₩ for the second shipping fee. In case of exchanges made due to products being damaged or the wrong products received, please inform us through email (shop@sandrameynierkang.com) / DM (@smk_dancewear / @smk_dancewear_kr) / Text Message (01089986920). Please send us through your choice of courier by cash on delivery and we will send you the right products as soon as possible.
If your order hasn’t shipped yet, please inform us through email immediately (business@sandrameynierkang.com) / Instagram DM (@smk_dancewear / @smk_dancewear_kr) / Text Message (01089986920).
All items that have been reduced in price cannot be returned for a refund or exchange. No exceptions will be made for sizing, fit, or fabric issues, so if you have any questions about the style, please reach out to us before placing your order.
For online orders within Korea, we only accept stuff in new condition, unworn and with original tags attached. The items should be returned within 3 business days for a full refund. The return shipping fee is to be paid by the customer as well as 3,500₩ for the shipping fee we used to send to the customer initially. In case of returns made due to products being damaged or the wrong products received, please inform us through email (shop@sandrameynierkang.com) / Instagram DM (@smk_dancewear / @smk_dancewear_kr) / Text Message (01089986920). Please send us through your choice of courier by cash on delivery. Your refund will be credited to the original form of payment used to make the purchase. For international online orders, all items are final sale. No refunds or exchanges are allowed.
Yes! Our showroom in Seoul can assist with your online return. Please send your return to: S M K 2FL Jangchung Building Jangchungdong 1ga 38-93 Jung-gu Seoul 04614 Republic of Korea
If you are in Seoul, you can come by at our showroom to try on. Our showroom address is: S M K 2FL Jangchung Building Jangchungdong 1ga 38-93 Jung-gu Seoul 04614 Republic of Korea Please make a reservation through our website or customer service chat before you come:)
Each item is unique and may require different care. Attached to each garment is a care label that will provide you with care instructions to maintain the quality of your item. You may also find information on our website.