Repair service

Welcome, SMK friends!

If your item broke less than four days after receiving your parcel, or if you're looking to upcycle and refresh your old SMK pieces, you're in the right place!

We're here to help you extend the life of your clothes and keep them in your closet for as long as possible.

To reduce clothing waste, we've launched a dedicated repair section.

Let us assist you in giving your beloved items a new life :)

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Contact SMK
Contact us via email or through our Kakao channel to let us know what you'd like to do or to explain the issue with your item.(designer@sandrameynierkang.com)
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Ship item
Ship the item to SMK, or arrange for SMK to pick it up, depending on the situation.
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Check up & proposition
Let SMK assess your item and provide recommendations on what can be done, along with pricing if necessary.
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Repair / upcycling
Allow SMK 10 to 15 days to repair or upcycle your item.
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Receive the item
Receive your repaired or upcycled item delivered right to your home.

Repair service FAQs

Can I get a repair service for an old item I want to reform?

Yes, we’d be happy to help with upcycling/reforming your item. Please contact us via email or KakaoChannel (designer@sandrameynierkang.com) to discuss the details. Note that fees may vary based on the item’s difficulty and material.Please note that the customer will be responsible for the shipping fees for both sending the item and returning the repaired item.

I received an item, and it broke after I started using it. Can I request a repair service?

We’re sorry to hear about the issue with your item. Please reach out to us for assistance by emailing designer@sandrameynierkang.com or contacting us via KakaoChannel to request a repair. We’re here to help!

The brand will cover the shipping and repair fees only if the item breaks within four days of receiving the parcel.

How long does the repair take?

It can take between 10 days to 2 weeks.

Can I request a repair service for a broken old SMK item?

Yes, we’d be happy to help with upcycling/reforming your item. Please contact us via email or KakaoChannel (designer@sandrameynierkang.com) to discuss the details. Note that fees may vary based on the item’s difficulty and material.Please note that the customer will be responsible for the shipping fees for both sending the item and returning the repaired item.

Let's reduce clothes waste together